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Customer Service Profile™
The Customer Service Profile measures six basic characteristics and two proficiencies that are critical to delivering excellent customer service. It is a tool to ensure everyone in your company is on the customer service team.
- Solves these Challenges: Inappropriate messaging about your business, customer dissatisfaction, legal liability issues and high employee turnover.
- Used For: Coaching, Training, Self Improvement, Placement, Promotion Fit, and Succession Planning.
- Measures: Six behavioral characteristics (trust, tact, empathy, conformity, focus, flexibility); two basic proficiencies (vocabulary, numerical ability); company’s service perspective (the degree of alignment between an individual’s perspective on providing customer service and that expressed by the company and the rest of the staff).
- Time to Take: 20 minutes
- Administration: Online or paper/pencil
- Report Types: 4 different reports
- Results Turnaround: Immediate
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